Returns & Exchanges

At Alackal Bell Metals, we take pride in our handcrafted heritage and want you to be completely satisfied with your purchase. If your artisanal metalware does not meet your expectations, we offer a 14-day return window for items in their original, unused condition.

Return Process

• 1.
  Initiate Request

  Contact our customer service team via email or our contact form within 14 days of delivery, providing your order number and a brief reason for the return.

• 2.
  Secure Packaging

  Carefully pack the bell metal items in their original protective wrap and box to prevent any scratches or damage during transit.

• 3.
  Shipping and Handover

  Affix the provided return shipping label to your package and drop it off at your nearest authorized courier location.

• 4.
  Inspection and Refund

  Once our artisans inspect the item to verify its condition, we will process your refund to the original payment method within 5-7 business days.