Frequently Asked Questions
Everything you need to know about our handcrafted bell metal treasures.
What exactly is bell metal and how is it made?
Bell metal is a specialized bronze alloy, traditionally composed of copper and tin. Our artisans use age-old sand-casting and lost-wax techniques to create durable, resonant, and corrosion-resistant home decor and cookware.
How should I clean and maintain my Alackal Bell Metal products?
To maintain the golden luster, clean your items with a soft cloth and a mixture of lemon and salt or specialized metal polishing powder. Avoid using harsh chemical scrubbers that can scratch the surface.
Do you offer international shipping for your heavy metal items?
Yes, we ship our products worldwide. Shipping costs and delivery timelines are calculated at checkout based on the weight of the items and your specific location.
Are your bell metal cookware items safe for daily food preparation?
Absolutely. Traditional bell metal (Kansa) is renowned for its health benefits and is non-reactive with most foods, making it an excellent and safe choice for authentic traditional cooking.
What is your return policy for damaged or defective items?
We take great care in packaging our handcrafted goods. However, if an item arrives damaged, please contact us within 48 hours of delivery with photos of the product to initiate a replacement or refund.
Can I request a custom design or bulk order for events?
Yes, we specialize in custom commissions and bulk orders for corporate gifting or weddings. Please reach out to our support team via the contact form to discuss your specific requirements and lead times.